The privacy and security of your data is important to us. This notice explains who we are, they types of information we hold, how we use it, who we share it with and how long we keep it. It also informs you of certain rights you have regarding your personal information under current data protection law.
References to You, Your include details of customers you are looking to place insurance for as this privacy notice applies to them as well as you acting on their behalf.
We will update this notice as required and review at least annually.
XBroker is part of Moorhouse Group Limited. Moorhouse Group Limited is the Data Controller of the information you provide us and is registered with the Information Commissioner’s Office for the products and services we provide to you. You can read more about us here.
Where we have collected information for Your clients directly from You it will usually be obvious what this is, as You would have given it to us. This can be from our website, by telephone, or by email. We may also have used cookies to collect information from your computer or portable electronic device. Please see our cookies policy.
We may also receive this information from insurers, and firms handling claims. We collect and use this information as part of your insurance quotation or contract with us.
We may need personal details, which might include names and postal address, date of birth, telephone number, email address, bank details and criminal convictions. This may include details of members of Your customers’ family, lifestyle, finances, business or education. Please ensure that you only provide us with sensitive information about other people with their agreement and You refer them to this privacy notice in order for them to understand how their information it collected, used, stored and also their rights.
When and how do we collect personal information?
What are the purposes for which Your information is used?
We may process Your personal information for a number of different purposes. For each purpose we must have a legal grounds for such processing. Generally we will rely on the following legal grounds:-
When we contact you, it will either be for the performance of a contract or because we have a legitimate interest in marketing related products to you. For any other marketing it will only be with your consent and you will be able to withdraw your consent or unsubscribe at any time.
Who do we share your information with?
We may share your personal information with third parties and detail below information regarding the disclosure of such information. Should you have any further questions please contact our Compliance Officer, contact details are available in section 11.
Disclosure to third parties, such as:-
Insurance partners which consist of Insurers, MGAs or reinsurers.
Insurance industry databases, such as the Claims and Underwriting Exchange where you make a claim so that insurers can check that your claims history is correct. The Insurance Fraud Register and the Employers’ Liability Tracing Office.
Insurance industry bodies, such as the Motor Insurance Database to meet our Road Traffic Act obligations.
Government bodies, such as the Driver and Vehicle Licensing Agency.
Law enforcement or government agencies, fraud prevention agencies and we may permit such law enforcement or government agencies to access and use your personal information where necessary.
Other third parties that assist with the administration of insurance policies, such as claims management companies
Our regulator, accountants, auditors, solicitors and other experts.
Please note that personal information, including sensitive personal information, may be used in the context of making insurance underwriting decisions, where information (such as criminal convictions data) is included as a standard question on a request for a quotation and also referenced for auto-renewal of certain types of policies. This involves automated decision making to determine what the cost of providing or renewing the policy will be.
Under data protection law You have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out in section 11.
In some cases we may not be able to comply with Your request (e.g. we may not be able to delete Your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request You make and if we are unable to comply with Your request, we will tell you why.
Your rights include -
Will we send your personal information oversees?
If we, or your insurer, have to transfer your personal data to a third country outside the EEA, we will only do so if a similar level of protection applies.
How we protect your information
We follow strict security procedures in the storage and disclosure of Your personal information in line with industry practices, including storage in electronic and paper formats.
We restrict access to your information to those that absolutely need such information to carry out the purposes outlined in this Privacy Notice.
We use a range of organisation and technical security measures to protect your information and all our staff are trained on data security.
Firewalls are used to block unauthorised traffic to servers and these servers are located in a secure location which can only be accessed by authorised personnel. We have internal procedures in place that covers storage, access and disclosure of your information.
If you have any questions about how we collect, store or use your personal information, you may contact us at:-
Xbroker, Moorhouse Group Limited,
Barclay House, 2-3 Sir Alfred Owen Way,
If we change our privacy notice, we will post any changes on these pages so that you are always aware of how we use your information. This privacy notice was last updated in July 2023.